FAQ

Where is my order?

Your order will usually be despatched within 24 to 48 hours and the delivery time will depend on the shipping option selected.

 

Where is my invoice?

Your invoice can be found in the "Shipping Confirmation" email that was sent to let you know your order has been despatched.

 

What if I have entered the wrong item or size in my order?

If you have accidentally selected the wrong item or size in your order please contact a member of our Serious Royalty customer support team immediately with the correct amendments by clicking here. We advise getting into contact as soon as possible as we usually despatch orders within 24 to 48 hours. Once your order has been processed for despatch to the stated address we will be unable to make any amendments to your order. Should you choose to exchange an item but were too late to do so, you will be liable for the returns cost.

 

What to do if I have entered the wrong shipping address in my order?

If you have entered the wrong shipping address into your order please contact a member of our Serious Royalty customer support team immediately with the correct address by clicking here. We advise getting into contact as soon as possible as we usually despatch orders within 24 to 48 hours. Once your order has been processed for despatch to the initially stated address we will be unable to make any amendments, therefore, we cannot be held liable for you not receiving your order.

 

What if I have received the wrong item?

In the circumstances, that we hope to never occur, one of our Serious Royalty team members has despatched the wrong order to you, please get into contact immediately by clicking here.

Note: All return costs you pay to return the incorrect item will be reimbursed.